Support Plans

Professionally Managed Websites & Updates
WordPress Website Security Plan

WP Security

Protect your WordPress website with regular backups, malware scans and WordPress core / plugin updates. This will prevent data-loss in the event of a server problem or a hacked website and will keep your site as secure as possible.
$46.50/ MO
  • Regular Security Review
  • Regular Malware Scans
  • Weekly Website Backup
  • Remote File Storage for Backups
  • Plugin Updates
  • WordPress Core Updates
  • Site Restoration Insurance
WordPress Website Support Plan

Fully Managed

Worry-free, full management of your WordPress website. This includes everything from the WP Security Plan plus regular site maintenance, plugin and core WordPress updates, offsite backups and moreā€¦
$98.50/ MO
  • 2 Hours of Updates / Month in 4 Sessions
  • Priority Technical Support
  • Regular Security Review
  • Regular Malware Scans
  • Weekly Website Backup
  • Remote File Storage for Backups
  • Plugin Updates
  • WordPress Core Updates
  • Site Restoration Insurance
WordPress Website Support Plan

Managed (Lite)

Managed WordPress website; just email your instructions for prompt support. This includes everything in the WP Security Plan plus regular site maintenance, plugin and core WordPress updates.
$78.50/ MO
  • 1 Hour of Updates / Month in 2 Sessions
  • Priority Technical Support
  • Regular Security Review
  • Regular Malware Scans
  • Weekly Website Backup
  • Remote File Storage for Backups
  • Plugin Updates
  • WordPress Core Updates
  • Site Restoration Insurance

Support FAQs

Frequently Asked Support Questions

Why is it important to update the WordPress core & plugins?

WordPress, the engine that powers your website, updates its code frequently (about 20-30 times per year). These updates bring added functionality to your website, but more importantly, they often provide patches for security vulnerabilities. Allowing your WordPress version to become out-of-date, puts your website at higher risk for a security breach.

Can't I just update WordPress & plugins myself?

The quick answer to this question is “yes” and most of the time, updating the core code and plugins goes very smoothly. However, every once in a while, there is an incompatibility with either the core, the theme you are using and / or the plugins being used. This could manifest as a minor display bug or it may completely break the website. By having a WordPress professional handle these updates, any issues can be addressed immediately, ensuring your website stays online and functional.

What does remote file storage mean?

All backups provided as part of a security or update package are sent offsite to another server (not the same one you are using to host your website). This is an extra layer of protection in case anything happens to the files on your hosting server.

What is site restoration insurance?

Site restoration insurance means that in the event your website is hacked, we will take the necessary steps to get your site back online at no extra cost to you.

What is an "update session"?

1 session is a minimum of 30 minutes of work during an update. Clients are encouraged to group update requests together to fully take advantage of the allotted time in the plan.

For example, if you needed 3 items updated on your site and you sent the request all together in one email, assuming it took less than 30 minutes to complete all 3 items, this would count only as 1 update session. Conversely, if those 3 updates were sent individually, then that would be counted as 3 update sessions.