Thank you for choosing Freshworks Web Design Inc. for the creation, management, and/or maintenance of your website. These Terms & Conditions are intended to promote a clear understanding between all parties involved in the provision of web development and related services.
Freshworks Web Design Inc. is committed to providing professional services in good faith and encourages Clients to raise any questions or concerns regarding these Terms prior to the commencement of services.
These Terms & Conditions should be read together with our Privacy Policy, which explains how personal information is collected, used, and protected. By engaging our services, the Client acknowledges and agrees to the practices described therein.
Freshworks Web Design Inc. (“Freshworks”) is the successor entity to Freshworks Web Design (sole proprietorship). All services, subscriptions, projects, and ongoing client relationships previously provided by Freshworks Web Design have been assumed by Freshworks Web Design Inc. These Terms & Conditions apply to all such services on a going-forward basis.
The Client engages Freshworks as an independent contractor for the purpose of developing, improving, maintaining, or hosting a World Wide Web site (the “Website”). These Terms & Conditions apply to all services provided by Freshworks Web Design Inc., including but not limited to website development, hosting, maintenance, subscriptions, support services, and related professional services.
Where the Client elects to host the Website on their own web space, the Client authorizes Freshworks to access such space, including necessary write permissions, solely for the purposes of Website development, maintenance, or troubleshooting.
The Client further authorizes Freshworks to submit the completed Website to web search engines and online directories.
Freshworks will make reasonable efforts to develop a functional, modern, and cross-platform Website. However, Freshworks does not guarantee that the Website will function or display consistently across all devices, browsers, or legacy software.
The Client acknowledges that compatibility with outdated or unsupported browsers or devices is not guaranteed.
The Client represents and warrants that all materials supplied to Freshworks — including text, images, videos, fonts, trademarks, and other content — are owned by the Client or are properly licensed for use.
The Client agrees to indemnify and hold harmless Freshworks from any claims arising from the use of materials supplied by the Client.
Upon full payment, all custom website content developed specifically for the Client becomes the property of the Client. Freshworks retains ownership of any pre-existing materials, tools, templates, frameworks, or code libraries used in the development process.
The Website is considered complete when it is made publicly accessible on the Internet with the Client’s consent.
Any changes, updates, or enhancements requested after completion may be subject to a separate maintenance agreement or additional fees.
Freshworks does not warrant that hosting services will be uninterrupted, error-free, or meet all Client requirements.
Freshworks shall not be liable for damages arising from hosting interruptions, data loss, or third-party hosting provider failures.
If the Client elects to use a third-party host, additional configuration or troubleshooting may be required and may incur additional fees, subject to Client approval.
Where Freshworks provides hosting services, the Client may request migration to a provider of their choosing, and Freshworks will reasonably cooperate in transferring Website files and databases.
Project completion timelines depend on timely communication and content delivery from the Client. Delays in providing information, approvals, or feedback may impact delivery timelines.
Freshworks will make reasonable efforts to complete projects promptly once required materials and feedback are received.
Invoices are payable in Canadian Dollars unless otherwise specified.
Payments must be made using approved online payment methods as specified on the applicable invoice or payment link. Freshworks does not accept payment by cheque or cash unless expressly agreed to in writing in advance.
A non-refundable deposit of up to 50% may be required prior to commencing work. The remaining balance is due upon completion.
Invoices are due within thirty (30) days of the invoice date.
Invoices outstanding for more than sixty (60) days from the invoice date may be subject to a late administrative fee as follows:
Freshworks reserves the right to suspend services or hosting until outstanding balances and applicable fees are paid.
Freshworks reserves the right to limit, suspend, or discontinue services for non-payment or material breach of these Terms.
If the Client requests cancellation prior to completion, or if a project remains inactive for more than twelve (12) months, the project will be deemed cancelled.
All payments made up to the cancellation date will be retained. Any unfinished work beyond the scope covered by the initial deposit remains the property of Freshworks.
Where Freshworks assists with domain registration, the domain remains the sole property and responsibility of the Client.
Freshworks is not responsible for domain expirations, registry errors, or losses arising from lapsed registrations.
The Client authorizes Freshworks to submit required contact information to domain registrars, which may be publicly accessible via WHOIS services.
Where WordPress or third-party plugins are used, Freshworks makes no guarantees regarding their performance, security, or compatibility.
If the Client is granted administrative access, Freshworks is not responsible for issues caused by Client-initiated changes. Additional fees may apply for remediation.
The Client agrees not to store, transmit, or process sensitive personal information through the Website, including financial data, government identification numbers, or health information.
The Website is not intended for such use, and any prohibited data submitted is done at the Client’s own risk.
Freshworks shall not be liable for indirect, incidental, consequential, punitive, or special damages, including lost profits or data loss, arising from Website use, hosting services, third-party failures, or service interruptions.
Freshworks reserves the right to refuse service for any lawful reason. Where service is refused after a deposit has been paid, a fair portion of the deposit will be refunded based on work completed.
This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada.
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
Freshworks reserves the right to amend these Terms & Conditions from time to time. Updated terms will apply to invoices and services issued after the effective date and will be made available on Freshworks’ website.
This document constitutes the entire agreement between Freshworks and the Client and applies to all current and future services unless otherwise agreed in writing.
If you have any questions regarding these Terms & Conditions or the services provided by Freshworks Web Design Inc., please contact us at: